Setting your availability
Availability settings control when inspectors can be scheduled for bookings. Setting accurate availability prevents scheduling conflicts and helps when using any booking widgets that show open time slots to customers.
Where to set availability
Each inspector sets their own availability through their personal settings. Admins and managers can also view and adjust availability for other team members.
Click your name or avatar in the top navigation.
Select Settings or My Account.
Go to the Availability section.
Alternatively, an admin can go to Settings → Team Members, click an inspector's name, and view their availability from there.
Setting regular working hours
In the Availability section, you will see a weekly schedule. For each day of the week:
Toggle the day On or Off to indicate whether the inspector works that day.
Set the start and end times for that day.
This defines the inspector's standard working hours — the window during which they can be scheduled for inspections.
Marking time as unavailable
For dates when an inspector will not be available (vacation, personal days, training), you can add a Time Block — a one-time or recurring block of time that marks them as unavailable on the calendar.
In the Availability section, click Add Time Block.
Set the date or date range.
Optionally add a label (internal only — not shown to customers).
Save.
Time blocks appear on the team calendar so everyone can see when an inspector is out.
How availability affects scheduling
When you schedule a booking and select a date and inspector, the system checks the inspector's availability:
Days and times outside their working hours show a warning.
Dates within a time block show as unavailable.
These are warnings, not hard blocks — you can still schedule an inspector outside their available hours if needed, but you will see the conflict flagged.
Organization-level business hours
Your organization also has business hours set in Settings → Organization. Business hours are displayed on your public landing page and are separate from individual inspector availability. An inspector's availability is what matters for scheduling — not the organization's business hours.
Was this article helpful?